Rubbish Removal Kensington Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Kensington provides rubbish removal and related waste collection services to domestic and commercial customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer or you means the individual, business, or organisation booking or receiving our rubbish removal or waste collection services.
Company, we, our or us means Rubbish Removal Kensington, the provider of the services described in these Terms and Conditions.
Services means any rubbish removal, waste collection, clearance, loading, transportation, and disposal services that we provide.
Booking means a confirmed request for our Services made by the Customer via telephone, email, online form, or any other method accepted by us.
Waste means any rubbish, refuse, household waste, garden waste, commercial waste, or other materials presented for collection that are acceptable under applicable waste regulations and under these Terms and Conditions.
2. Scope of Services
We provide rubbish removal and waste collection services within our advertised service area, which may be updated from time to time. The Services typically include loading of Waste onto our vehicle, transportation, and lawful disposal or recycling at a licensed facility.
We do not provide specialist services such as hazardous waste removal, clinical waste collection, asbestos removal, or any other service requiring specific licences or specialist equipment unless expressly agreed in writing in advance.
We reserve the right to refuse the collection of any item or Waste that we reasonably suspect to be hazardous, illegal, unsafe to handle, excessively heavy or bulky for our team or vehicle, or otherwise unsuitable for our standard Services.
3. Booking Process
You may make a Booking by contacting us via telephone, email, or by using any online booking option we may provide. When making a Booking, you must provide accurate and complete information about:
1. The type and approximate volume or weight of the Waste.
2. The property address and any access restrictions.
3. Parking arrangements and any permits or time limitations.
4. Any items that may require special handling.
Bookings are subject to availability. We will confirm acceptance of a Booking and the proposed collection time by telephone, email, or other agreed method. A Booking is not considered confirmed until we have communicated acceptance to you.
We may provide an estimated price at the time of booking based on the information you supply. This estimate is not binding and may be adjusted on site if the actual volume, type, or accessibility of the Waste differs from what was described.
4. Pricing and Quotations
Prices for our Services are generally based on a combination of factors, which may include the volume of Waste, weight, type of materials, labour time, access difficulties, and disposal costs. We will explain our pricing method at the time of booking.
Any quotations given before collection are estimates only, based on the information you provide. Our team will confirm the final price on arrival, once they have inspected the Waste and assessed the access and any additional work required. If the Waste is significantly different in quantity or nature from that described at the time of booking, the price may be adjusted accordingly.
All prices are stated in pounds sterling and may be subject to VAT, where applicable. We reserve the right to change our prices at any time, but such changes will not affect confirmed Bookings unless additional work or Waste is requested.
5. Payments
Payment is due on completion of the collection, unless otherwise agreed in writing in advance. We may, at our discretion, require partial or full payment in advance, particularly for larger commercial jobs or multiple-load collections.
We accept payment by approved methods, which may include cash, debit card, credit card, or bank transfer. The available methods will be confirmed at the time of booking or when the Service is provided.
For account customers or commercial clients with agreed credit terms, invoices are payable within the period stated on the invoice. If no period is stated, invoices are payable within 14 days of the invoice date.
We reserve the right to charge interest on late payments at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering overdue amounts.
6. Cancellations and Amendments
You may cancel or amend a Booking by giving us as much notice as possible. To avoid charges, cancellations or significant changes should normally be made at least 24 hours before the scheduled collection time.
If you cancel less than 24 hours before the scheduled time, we may, at our discretion, charge a cancellation fee to cover our costs, including staff time and travel. If our team arrives at the property at the agreed time and is unable to complete the collection due to your act or omission, including failure to provide access, refusal to accept the final quoted price, or lack of suitable parking, we may charge a call-out fee.
We reserve the right to cancel or postpone a Booking due to operational reasons, vehicle breakdown, staff illness, adverse weather, or other circumstances beyond our reasonable control. In such cases, we will use reasonable efforts to rearrange the Service at a mutually convenient time.
7. Access, Parking, and Customer Obligations
You are responsible for providing safe and reasonable access to the Waste to be collected. This includes ensuring that the Waste is not obstructed, that any gates or doors are unlocked, and that it is safe for our staff to move items from the collection point to our vehicle.
You must inform us at the time of booking of any parking restrictions, the need for permits, or any potential obstacles such as narrow stairways, lifts, low ceilings, or limited vehicle access. If permits are required, you are responsible for arranging them unless we have expressly agreed otherwise in writing.
You agree not to present for collection any item that is hazardous, illegal, prohibited by law, or outside the scope of our agreed Services. If you are unsure whether an item can be collected, you must inform us in advance so that we can advise whether the item is acceptable.
8. Waste Regulations and Prohibited Items
We operate in compliance with UK waste regulations and all applicable environmental and health and safety laws. All collected Waste will be taken to appropriately licensed facilities for disposal or recycling, in accordance with applicable rules.
We do not knowingly collect hazardous or specialist waste, including but not limited to asbestos, clinical or medical waste, biological waste, chemical waste, significant quantities of paint, solvents, gas bottles, pressurised containers, or any other materials classified as hazardous under UK law, unless explicitly agreed and appropriately licensed arrangements are in place.
You confirm that all Waste presented for collection is your property or that you have the full authority of the owner to arrange its removal. By handing over the Waste to us, you transfer ownership of that Waste to us for the purposes of processing, recycling, and lawful disposal.
If we discover any prohibited or hazardous items within the Waste, we may refuse to remove them, or we may return them to you. Any additional costs or liabilities incurred as a result of such items being included without our prior agreement may be charged to you.
9. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. However, we will not be liable for any loss or damage that is not reasonably foreseeable, or for any indirect, consequential, or economic loss such as loss of profit, business, or opportunity.
Our liability for any direct loss or damage arising from our negligence or breach of contract will be limited to the total price paid or payable for the specific Service in question, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
You are responsible for removing or securing any items that you do not wish to be taken away. We cannot accept liability for items that you later claim were removed in error if they were presented with, or in close proximity to, the Waste and not clearly separated or identified.
We will not be liable for damage to driveways, paths, or other surfaces caused by the weight of our vehicles, unless such damage arises directly from our negligence and the surface was clearly unsuitable for the vehicle at the time of access, which you had not disclosed.
10. Customer Property and Site Condition
You must ensure that the collection area is reasonably clear and safe for our team to work. We reserve the right to refuse to carry out the Service if we reasonably consider that the conditions on site present an unacceptable risk to health and safety.
We will use reasonable care to avoid damaging property when carrying out collections. However, minor scuffs, marks, or wear that may reasonably occur when moving bulky items through tight spaces are not considered negligence.
If significant damage to property occurs directly as a result of our negligence, you must notify us in writing as soon as reasonably practicable, and in any event within seven days of becoming aware of the damage, providing reasonable evidence and access for inspection.
11. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible so that we can attempt to resolve the issue. Please provide your name, contact details, the date of the Service, and a clear description of your concern.
We will investigate complaints in a fair and timely manner and aim to respond with our findings and proposed resolution within a reasonable timeframe. We may request additional information or evidence from you in order to properly assess the complaint.
Nothing in this section affects your statutory rights under UK consumer law, where applicable.
12. Data Protection and Privacy
We collect and process personal data that you provide in connection with your Booking and the provision of our Services. This may include your name, contact details, property address, billing information, and details of the Services requested.
We will use your personal data only for legitimate business purposes, including managing Bookings, providing Services, processing payments, handling complaints, and meeting our legal obligations. We take reasonable measures to safeguard personal data against unauthorised access, loss, or misuse.
By using our Services, you consent to the collection and use of your data in accordance with applicable data protection laws. You may have certain rights in relation to your personal data, including the right to access and correct it, subject to legal limitations.
13. Force Majeure
We will not be liable for any failure to perform, or delay in performing, any of our obligations under these Terms and Conditions where such failure or delay is caused by events beyond our reasonable control. Such events may include, but are not limited to, adverse weather conditions, strikes, lock-outs, industrial disputes, civil commotion, acts of terrorism, war, fire, flood, pandemic, or failure of utilities or transport networks.
In such circumstances, we will use reasonable efforts to resume the Services as soon as it is practical to do so.
14. Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or business practices. The most recent version will apply to any new Booking made after the updated Terms and Conditions are published or notified to you.
For ongoing contracts or account customers, we will provide reasonable notice of any significant changes that may affect your existing arrangements.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the Services and supersede any prior understandings, agreements, or representations, whether written or oral, relating to the same subject matter.
If you have any questions about these Terms and Conditions or about our rubbish removal and waste collection services, please contact us before making a Booking.
