Rubbish Removal Kensington Privacy Policy For Customers
This Privacy Policy explains how Rubbish Removal Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kensington area. We are committed to processing your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals who request, use or enquire about our rubbish removal services in Kensington, whether you contact us by phone, email, online form, or in any other way.
Who We Are And Scope Of This Policy
Rubbish Removal Kensington is a rubbish and waste removal service operating in the Kensington area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use about our customers, including domestic households, landlords, tenants and local businesses. This Privacy Policy applies to all Rubbish Removal Kensington customers and service users located in the Kensington area, including those who only make enquiries or request quotations but do not proceed with a booking.
Types Of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:
Contact and identity details such as your full name, address of the property where rubbish is to be collected, billing address, email address, telephone number and preferred contact method.
Service and booking details such as information about the type of waste to be removed, property access instructions, photographs you choose to send to help us provide a quote, dates and times of collections, and records of services provided.
Billing and payment information such as payment method, partial card details as processed via our payment provider, payment status, invoices, and transaction records. We do not store full card numbers or security codes.
Communication records such as details of your enquiries, complaints and feedback, call logs where relevant, email correspondence and any notes we make relating to the delivery of the service.
Technical and usage data such as your IP address, device type, and basic analytics data about how you interact with our online forms or website, where this is collected. This may be collected through standard logging and analytics tools.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us by phone, email or online form to ask for information, request a quotation or book a service. We may also collect data when you provide information in person on site during a visit, including when our team attends your property. In some cases, we may receive your details from a third party who has authority to act on your behalf, such as an estate agent, property manager, landlord, employer or relative booking the service for you.
Lawful Bases For Processing Your Data
We process your personal data only where we have a lawful basis to do so under the GDPR. The main lawful bases we rely on are:
Contractual necessity. We process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, collecting payment, attending your property to remove rubbish, and communicating with you about the service.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and these are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, maintaining records of jobs completed, handling complaints, and protecting our business against fraud or misuse.
Legal obligations. We may process your personal data where this is necessary to comply with legal and regulatory obligations, such as tax, accounting, and waste disposal regulations, as well as obligations to law enforcement where applicable.
Consent. In limited circumstances, we may rely on your consent, for example, when you specifically request that we keep you informed of special offers or new services by email or phone. You can withdraw your consent at any time by contacting us using the details provided below.
How We Use Your Personal Data
We use your personal data to provide and manage our rubbish removal services in Kensington and to maintain our relationship with you. This includes:
Responding to your enquiries and providing quotations.
Scheduling and carrying out rubbish removal visits to your property.
Processing your payments and issuing invoices and receipts.
Managing any changes to your booking and providing customer support.
Keeping appropriate business records of the services provided.
Improving our services and internal processes.
Complying with legal and regulatory obligations regarding waste management and financial reporting.
Data Sharing And Processors
We may share your personal data with third parties who provide services to us and act as our data processors. These service providers are only allowed to process your personal data on our instructions and must keep it secure and confidential. Examples of such processors include:
Payment processing providers who handle card transactions and payment confirmations.
IT and communications providers who supply email, hosting, data storage and customer management systems.
Professional advisers such as accountants or legal advisers, where necessary for the management of our business.
Waste transfer stations and licensed disposal partners where limited information is needed to complete lawful disposal, usually associated with job records rather than detailed personal information.
We may also need to share your personal data with public authorities or law enforcement agencies where we are under a legal obligation to do so or where it is necessary to protect our rights, property or safety or that of others. We do not sell your personal data to third parties.
International Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is adequately protected. This may include using standard contractual clauses or ensuring that the country has an appropriate level of data protection as recognised by the relevant authorities.
Data Retention Periods
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. In general, we will retain your core customer and booking records for as long as you remain an active customer and for a period after our last interaction with you.
Service and invoice records are typically retained for a minimum period required by tax and accounting laws, which is usually several years. Communications such as emails and enquiry records may be kept for a reasonable period to allow us to respond to follow up questions, manage disputes and improve our services.
Where personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.
How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricted access to personal data on a need to know basis, secure electronic storage, use of passwords and appropriate staff awareness of data protection responsibilities.
Your Data Protection Rights
Under data protection law, individuals whose personal data we process have a number of rights. These rights apply to all Rubbish Removal Kensington customers and service users in the Kensington area, subject to certain legal limitations and exemptions. Your rights include:
The right of access. You have the right to request a copy of the personal data we hold about you and certain information about how we process it.
The right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure. In some circumstances, you may request that we delete your personal data where there is no good reason for us to continue processing it.
The right to restrict processing. You may ask us to suspend our use of your personal data in certain situations, for example while we verify its accuracy or the reason for processing it.
The right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another organisation where technically feasible.
The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we have compelling legitimate grounds to continue.
Rights related to consent. Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
Exercising Your Rights And Contacting Us
If you wish to exercise any of your data protection rights or have any questions or concerns about how we handle your personal data, you can contact us using our usual customer contact details as provided on our service materials or communications. We will respond to your request as soon as reasonably possible and within the time limits set by data protection law. We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data or exercise other rights.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply to all customers and users of Rubbish Removal Kensington services in the Kensington area from the date the revised policy is published or otherwise communicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
